Contact Cloudoora
Need help with your hosting, account, billing, or infrastructure? Contact the Cloudoora team through the channel that best fits your request. Already a customer and experiencing a technical issue? Open a support ticket for assistance with your Cloudoora service. If you're considering a hosting solution, our team can also help you choose the right service for your requirements.
Send Us a Message
Got a technical issue? Want to send feedback about a beta feature? Need details about our Business plan? Let us know.
Need Help With Your Hosting or Service?
Already a Cloudoora Customer?
If you’re experiencing a technical or service-related issue, the fastest way to get assistance is to open a support ticket.
Use a support ticket for issues involving:
- Hosting and server services
- Website availability or performance
- DNS and domain configuration
- Email services
- Account access
- Service configuration
- Billing or subscription issues
- Other Cloudoora services
Include as much relevant information as possible, such as your domain, affected service, error message, screenshots, or steps that reproduce the problem.
Contact the Right Team
General Inquiries
Have a general question about Cloudoora, our services, availability, or company?
Email: [email protected]
Technical Support
Need help with your hosting, server, website, DNS, email, account access, or another technical issue?
Email: [email protected]
Billing & Account
Questions about payments, invoices, renewals, subscriptions, refunds, or your account?
Email: [email protected]
Partnerships
Interested in working with Cloudoora, discussing a business partnership, integration, or collaboration?
Email: [email protected]
More Ways to Reach Cloudoora
Choose the communication channel that works best for you.24/7 Live Chat
Need a quick answer? Use the Cloudoora live chat widget to contact our team for hosting-related questions, account assistance, billing questions, and other support needs.
Live chat is available around the clock.
Phone Support
Prefer to speak with our team directly? Phone support is available during business hours for urgent or high-priority matters.
Hours: Sunday–Thursday, 10:00 AM–6:00 PM (GMT+6)
WhatsApp Support
Prefer WhatsApp? Message our team at +880 1346-693282 during business hours.
WhatsApp is useful for convenient follow-ups and account-related questions.
Looking for the Right Hosting Solution?
Not sure which Cloudoora service is right for your website, application, online store, or business? Tell us what you're building and what you need from your hosting environment. Our team can help you identify a suitable solution. Whether you're launching a new website or planning for higher traffic and infrastructure requirements, you can also compare our available hosting plans before getting in touch.
Frequently Asked Questions
A: Response times depend on the type of request and the contact channel you use. For existing customers experiencing technical or service-related issues, opening a support ticket is the recommended way to request assistance.
A:Cloudoora provides 24/7 live chat support. Phone and WhatsApp support are available during the stated business hours.
For technical problems affecting an existing service, we recommend opening a support ticket so the issue can be properly tracked and handled.
A: Include your domain name or affected service, a clear description of the problem, any error message you received, and relevant screenshots or other details.
If the issue affects a specific website or server, mention exactly what is affected and when the problem started.
A: If you are experiencing a service outage or serious hosting issue, open a support ticket and provide your domain or affected service along with any error messages or relevant details.
For urgent issues, you can also use the available support channels.
A: Yes. If you’re unsure which hosting service is appropriate for your website, application, online store, or business, you can contact our team before purchasing.
Tell us what you’re building, your expected requirements, and any specific technical needs, and we’ll help point you in the right direction.
A: Yes. Cloudoora provides hosting services to customers internationally. You can contact our team through the available support channels regardless of where your business or website is located.
A: Phone and WhatsApp support are available Sunday–Thursday, from 10:00 AM to 6:00 PM (GMT+6).
Live chat is available 24/7.
A: Please avoid submitting passwords, payment-card details, authentication codes, or other sensitive credentials through the contact form.
Only provide the information needed for our team to understand and handle your request.
A: If you need to discuss a hosting requirement, business project, or infrastructure need in more detail, contact the team with information about your requirements. The appropriate team can then advise you on the available options.